Refund policy
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Refund & Return Policy
Not sure if your item qualifies? Just send us an email, we’re always happy to take a look.
PLEASE CHECK YOUR SPAM OR PROMOTIONS FOLDER IF YOU HAVEN’T SEEN A RESPONSE WITHIN 48 HRS.
Your Satisfaction Matters
We know things happen, and while we don’t generally accept returns due to everything being made-to-order, if something isn’t quite right with your order, please reach out. We handle all requests personally and thoughtfully, and we’ll do our best to make it right.
To request a refund or replacement, email us at support@chronicletees.com within 30 days of receiving your item.
To help us review your request, please include:
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Your order number
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A clear photo of the entire shirt showing the issue
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The item must still be in your possession
Damaged, Defective, or Incorrect Orders
If your item arrives damaged or not as expected, please contact us right away at support@chronicletees.com
To help us understand the issue, be sure to:
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Include your order number in the subject line
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Attach a clear photo of the entire shirt
We will review your message and do our best to fix the problem quickly.
Items Not Eligible for Refund
We are unable to offer refunds for the following:
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Items damaged due to wear, washing, or improper care
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Custom or personalized items
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Gift cards
Please review our size chart and product details before placing your order.
Slight color differences or minor variations (such as loose threads) are not considered defects.
Refund Timelines
Once we review your request and approve a refund:
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It will be processed to your original payment method within 10 business days
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Your bank or payment provider may require additional time to finalize the refund
If 15 business days have passed and you haven’t received your refund, please contact us at support@chronicletees.com